A: We are happily based in New York 11111, 1111 NY, US

A: When it comes to shipping shoes, there’s no one-size-fits-all solution. Mostly because shoes types are so different—different shapes, sizes, styles, weights, materials, and construction. That means the ideal packing and shipping scenario is different from piece to piece. But there are some things you can do to make your shipment more successful, whether you need to ship one piece of shoes or a house or store full

A: If you are buying from outside of the U.S. (particularly in Canada), your country is customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada is customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country is customs department directly and ask that they release your items immediately

A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at tyche@tyche.com. Please note that returns will need to be sent to the following address: New York 11111, 1111 NY, US. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at tyche@tyche.com.